Amidst lockdown RailTel implements e-Office at Lumding & Tinsukia Divisions

Amidst the nationwide lockdown due to COVID19 outbreak, RailTel has successfully completed the work of implementing NIC e-office in Lumding and Tinsukia Divisions of the North Frontier Railway (NFR).

With this, all establishments of the NFR are now adopting paperless work culture by replacing manual files with NIC e-office suite, implemented by RailTel. NIC e-office is helping Railway officials of the NFR to handle all their manual file work remotely on digital platform.

An MoU between the Indian Railways and RailTel was signed in March 2019 with a mandate to complete the work by March 2020. But RailTel completed the work ahead of time and completed the work at North Frontier Railway zonal Head Quarter, Rangiya Division and NFR Construction within 5 months of signing the MoU. The works at Lumding, Tinsukia, Katihar, Alipurduar divisions were executed within 3 months.

NIC e-Office is cloud enabled software developed by National Informatics center (NIC) that is being deployed/hosted from RailTel Tier III UPTIME USA certified data centres at Secunderabad and Gurgaon. It is based on Central Secretariat Manual of e-Office Procedure (CSMeOP).  Implementation of NIC e office aims to usher in paperless, more efficient, effective and transparent inter-government and intra-government transactions and processes.

The main aim of e-Office implementation is to provide reliable, efficient, and effective way to handle office files & documents. Since the implementation more than 5294 e files and 12853 e-receipts have been created in North Frontier Railway offices (HQ, 5 Divisions and NFR construction). There is an absolute transparency as anything once written on the file cannot be changed or undone. There is also a monitoring mechanism to check where the files are held up. 

Quick disposal of files and systematic, timely monitoring of pending files has been the other immediate advantage of NIC e-Office. With the above advantages, the NFR informed that it will be changing the work culture for providing better services to public.  e-Office fosters paper-less culture which will not only save operational cost but also reduce the carbon foot print.